Warranty

5-year warranty – our service, our promise
Satisfied customers are the basis of our success. Through comprehensive quality management and the use of high-quality components, we can give a 5-year warranty on our equipment. This makes Killer Tools a pioneer in North America. We not only guarantee the highest quality, but also constantly improve our products to always offer our customers the best and to operate sustainably. 

Developed in USA – made for the future! 
Killer Tools products are designed in USA and produced to the highest standards. The 5-year Killer Tools warranty applies to all electronic components installed in welding machines and plasma cutters. For welding machines and plasma cutters, the guarantee applies to circuit boards, transformers and inverters. Especially for these important components, Killer Tools grants the right to free repairs as part of the guarantee. This means that customers can enjoy the devices for a long time and, together with Killer Tools, they are responsible for the sustainable use of electronic devices. The ART38 series of dent pullers has a 10 year limited warranty.  All other tools have a 1-year warranty unless otherwise stipulated. There is no warranty on consumable items. 

Best service for customers even after the warranty has expired 
As an owner-managed company, we at Killer Tools have paid particular attention to solid quality and a long-term relationship with customers for over 20 years. Even outside the warranty period, our customers can always contact us if they have any problems. We analyze the tools in our workshop and work out the next steps together with the customer. Regardless of the guarantee and the type of problem, our service and technical staff are always available to provide customers with help and advice. 

 Steps to take for warranty claim 

Repair 
The warranty entitles you to free repair of any damaged parts covered by the warranty. The guarantee period is five years and begins upon receipt of the goods. Example: Receipt of the goods on June 30, 2023. Start of the guarantee period: June 30, 2023. End of the guarantee period: June 29, 2028. 

What to do in the event of a warranty claim 
You can read further detailed information below. To be able to claim the warranty, please contact us within the warranty period. You can do this both by phone and by email. Our staff will be happy to help you. After a detailed analysis, a repair will be carried out and the device will be sent back to you. If a repair is not possible, a replacement will be sent to you after consultation. The repair and return shipping are free of charge for you. You only pay for shipping to us. Due to the weight of welders, make sure they are well packed and insured when shipped to us. We cannot be responsible for shipping damage to our facility. 

Services outside of the warranty 
Regardless of the warranty and the type of problem, our service and technical staff are at your disposal. Therefore, if necessary, you are welcome to contact us outside of the warranty period. After analyzing the device, you will receive a cost estimate and then decide how you would like to proceed. 

Warranty conditions 

 1. Material scope 
The five-year warranty only applies to electronic welding machines, plasma cutters, of the Killer Tools brand, which were delivered by Killer Tools from January 1st, 2023. 

 2. Technical scope 
The warranty extends to all components located in the housing of the device. It refers to the circuit board, transformer and the inverter in welding machines. It does not extend to the housing and its external components and connecting parts, such as the hose package or the ground clamp in welding machines. It also does not extend to included accessories that are not used inside the device. 

 3. Content of the warranty claim 
The warrantor grants a right to free repair of any damaged parts that are covered by the guarantee. 

4. Authorization to make subsequent deliveries 
Killer Tools is entitled to deliver a new device instead of repairs. 

5. Authority to replace discontinued models 
If an identical device is no longer sold by Killer Tools or the manufacturer of the device at the time the warranty claim is asserted, Killer Tools is entitled to provide the customer with a device that fully meets the technical requirements of the device in fulfillment of his warranty claim to deliver an equivalent or higher quality, non-identical device. For equivalence, it is not the replacement value at the time of the warranty claim that matters, but rather the value at the time of purchase. 

6. Exclusion of further claims, for damages 
There are no further claims under the warranty. There are no claims for damages and in particular no claims for consequential damages. 

7. Duration and start of the warranty 
The warranty period is five years and begins with receipt of the goods. Example: Receipt of the goods on June 30, 2023. Start of the guarantee period: June 30, 2023. End of the warranty period: June 29, 2028. 

8. Relationship to legal claims 
The guarantee applies in addition to the statutory claims for defects. These are not limited in any way by the guarantee. 

9. Assertion 
The warranty must be asserted by sending the repair request in E-mail form to [email protected] to receive repair authorization number. To maintain the guarantee period, see section 7 above, receipt of the repair request in e-mail form within the warranty period is sufficient if the goods are subsequently received by Killer Tools within one week after the end of the warranty period. 

10. Shipping costs The customer bears the costs of shipping to Killer Tools. Killer Tools bears the costs of returning the goods from Killer Tools to the customer.